ServiceTasker Canada Privacy Policy

7. Business Verification and Credentials

ServiceTasker may collect, review, and display business information, including ABN details, licences, insurance information, identity documents, qualifications, certifications, and other credentials supplied by service providers.

ABN details may be verified against publicly available government records. Unless expressly stated otherwise, ServiceTasker does not independently verify, validate, endorse, or guarantee the accuracy, validity, completeness, currency, or suitability of any licence, insurance policy, identity document, qualification, certification, registration, or other credential displayed on the platform. Service providers are solely responsible for ensuring that all information submitted to ServiceTasker is accurate, current, and compliant with applicable laws.

Customers are responsible for conducting their own due diligence and verifying any credentials, licences, registrations, qualifications, insurance coverage, and suitability of a service provider before engaging them. Service providers may perform services through employees, contractors, subcontractors, agents, or other representatives. Customers are responsible for satisfying themselves that any individual performing work holds the licences, qualifications, registrations, permits, and insurance required by applicable laws and regulations.

ServiceTasker accepts no responsibility or liability for any loss, damage, claim, dispute, injury, or expense arising from reliance on information provided by service providers or from services performed by a service provider, its employees, contractors, subcontractors, agents, or representatives.

8. Third-Party Sharing

• Service Providers: Hosting, messaging, analytics services supporting our platform's operations.
• Other Users: When required, we share details like job information with tradespeople you approach.
• Law Enforcement or Legal Authorities: Only when required by law, such as fraud investigations.
• Anonymous Data: Aggregated and anonymised for internal reporting or platform improvements.

9. International Data Transfers

Your data may be stored or processed outside Canada. We ensure such transfers comply with privacy laws through contractual safeguards or equivalent protections.

10. Cookies & Tracking

We use cookies for:

• Essential Functionality: Required to log into your account.
• Performance & Analytics: Help us understand platform usage.
• Marketing (with consent): To deliver relevant promotions. You can control or disable cookies in your browser settings. If you're unsure, we provide guided options on the Platform.

11. Your Privacy Rights

You can:

• Access the personal data we hold about you.
• Correct any inaccuracies.
• Delete your account and associated data, subject to legal obligations.
• Withdraw consent to marketing communications at any time.
• Restrict or port your data in a structured format.
• Object to certain processing activities. To exercise any of these rights or lodge a privacy inquiry, email: privacy@servicetasker.ca

12. Data Retention

We retain your data for as long as necessary to provide services, comply with legal obligations, resolve disputes, or follow our internal policies. After that, we securely delete or anonymise the data.

13. Security Measures

Our Platform is secured with industry-standard encryption, secure access controls, regular audits, and Privacy by Design practices—meaning privacy safeguards are built into our systems from the ground up.

14. Data Breach Protocol

In case of a breach that risks user privacy, we’ll notify affected users and the Privacy Commissioner of Canada promptly, following legal requirements.

15. Children’s Privacy

ServiceTasker is intended for users aged 18 and up. We do not knowingly collect data from minors. Any such data received will be promptly deleted.

16. Updates to This Policy

We may update this Privacy Policy as laws evolve or platforms improve. The latest version will always be online, with a “Last Updated” date. For critical changes, we may notify users directly.

17. Contact Us

For privacy questions, data access requests, or concerns:

Email: privacy@servicetasker.ca

We aim to respond to privacy inquiries within 1–2 business days.

By using ServiceTasker, you acknowledge that you’ve read and agree to the terms outlined in this Privacy Policy and Trust that your data is handled with care and transparency.